We recently reported that some user are having issues accessing ‘Add themes’ on wordpress admin page. It keeps showing the following message: “An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.”
The error message “An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums,” suggests a few potential issues. Here are some steps you can take to troubleshoot and resolve the problem:
- Check Internet Connection: Ensure that your internet connection is stable. Sometimes, connectivity issues can cause problems in loading external resources like WordPress themes.
- WordPress.org Status: Verify if WordPress.org is currently operational. Occasionally, the site may experience downtime or maintenance, affecting access to themes and plugins.
- Server Configuration: The issue might be related to your server’s configuration. If you are not familiar with server settings, you might need to contact your hosting provider. They can check if there are any server-side issues that are preventing the WordPress theme directory from loading.
- WordPress Version: Ensure that you are using the latest version of WordPress. Outdated versions can sometimes cause compatibility issues.
- Plugin Conflicts: Sometimes, plugins can interfere with the functionality of your WordPress site. Try deactivating all plugins temporarily to see if this resolves the issue. If it does, reactivate them one by one to identify the problematic plugin.
- Theme Conflicts: If you are using a custom theme, switch to a default WordPress theme (like Twenty Twenty-One) temporarily. This will help you determine if the issue is with your current theme.
- Browser Issues: Clear your browser cache and cookies, or try accessing your WordPress admin area from a different browser or in incognito mode.
- PHP Version: Outdated PHP versions can cause issues with WordPress. Ensure your hosting environment is running a version of PHP that is compatible with your version of WordPress.
- Error Logs: Check your website’s error logs. These logs can provide specific information about what is causing the error. You can usually find these logs in your hosting account.
- WordPress Support Forums: If the issue persists, visit the WordPress Support Forums. It’s a great resource where you can search for similar issues or post your own query. The community is quite active and may have insights specific to your problem.
- Contact Hosting Provider: If none of the above steps work, contact your hosting provider’s support team. They can provide more detailed assistance, especially if the issue is related to server configuration.
Remember, making significant changes to your WordPress site, like deactivating plugins or changing themes, can potentially affect your site’s functionality, so it’s advisable to backup your site before proceeding with these troubleshooting steps.